Billing

1. Payment Methods

At Aries & Heather, we accept the following payment options for online purchases:

  • International credit and debit cards

  • Credit and debit cards issued in Korea

  • PayPal (international accounts only)

If you paid using a combination of points and another method (e.g. card, PayPal, Apple Pay), refunds will be processed to your original payment method first. Depending on your bank and location, it may take 5 to 10 business days for the refund to appear.

2. Customs Duties & Import Fees

Please note that international orders may incur customs duties, taxes, or import fees once they arrive in your country. These charges are determined by your local customs office and are the responsibility of the recipient.

Even orders placed during free shipping promotions may be subject to these fees.
Customs policies can vary significantly between countries. We strongly recommend checking with your local customs office before placing an order to confirm if any import restrictions or additional documentation is required.

Failure to comply with your country’s regulations could result in delayed delivery, high import fees, or your package being returned. Please ensure you're aware of any import requirements before completing your purchase.

 

Order Processing & Delivery Status

1. Preparing for Shipment
Once your payment is confirmed, your order will be sent to our warehouse for processing and packaging. During this stage, your order status will be marked as “Preparing for Shipment.” Please allow 2–3 business days for this process.
Kindly note that once an order reaches this stage, modifications or cancellations are no longer possible.

2. In Transit
When your package leaves our facility, your order status will update to “In Transit.”

3. Delivered
Your order has been successfully delivered to the address provided at checkout.
Please be aware that delivery timelines may vary due to customs procedures or import-related inspections.